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Over charged / refund procedure

2.5
On Oct 20 I took my daughter to Spirit Halloween. She got a costume, suspenders, headband, makeup and a lollipop. When I got home and looked at the receipt I realized several of the items had been scanned twice (suspenders, lollipop and makeup, around $18 worth of...
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#2273197

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience.

Thank you for bringing this to our attention!

Please reach out to us privately at guestservices@***.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

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ID
#4112426 Review #4112426 is a subjective opinion of poster.
Location
Kelly, Pennsylvania
Pros
  • Lots of options
Cons
  • Price
Loss
$18
Preferred solution
Full refund

Iam dissatisfied

1.0
Paid for overnight shipping and it came on the 3rd day and so my Grandson didn't have costume for school event. Talk to customer service and got no help. And if I returned it I have to pay out of pocket to return.

User's recommendation: Don't buy on line if needed real soon.

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#2273196

Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience.

Thank you for bringing this to our attention!

Please reach out to us privately at guestservices@***.com with your contact information, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

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0 0
#2271664

Your lack of preparation is not someone else's emergency. Nice job ; your lack of preparedness broke little whozit's heart and he/she/it will never be the same...

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#4106332 Review #4106332 is a subjective opinion of poster.
Location
Pontiac, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Selling junk products at a premium

1.0
Spirit Halloween - Selling junk products at a premium
Update by user Oct 22, 2022

I tried to return the products to the store and at first the employees said I could only exchange the items. I was already not happy they refused to refund the money. Then when I agreed to an exchange and picked out new items, the manager said the previous employees...

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#2269954

Good afternoon, Thank you for bringing this to our attention! Your feedback is important as we are always striving to improve our guest experience.

Please reach out to us privately at guestservices@***.com with your contact information and order number, so that we are able to forward that on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.

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ID
#4088639 Review #4088639 is a subjective opinion of poster.
Cons
  • Bad quality
  • Return policy garbage
  • High prices
Loss
$55
Preferred solution
Full refund
New Reviewer

Not paying your employees

1.0